Intelligent routing, predictive dialing, and real-time analytics assist in averting downtime while maximizing the productivity of the agents, providing smooth, optimized customer interaction.
Single-click options for mute, hold, warm transfer, and blind transfer
Keep customers engaged with hold music or tailored messages while they wait.
Agents can effortlessly connect with customers and prospects directly from their current dashboard or within their CRM system.
Agents instantly access pertinent customer or prospect information during calls.
Calls can be seamlessly routed to an agent's mobile or landline, regardless of their location.
Agents can initiate or receive calls without needing to log in.
Create and customize sophisticated IVRs with ease, no coding required..
Enable callers to access self-service options through IVR.
Leverage speech recognition and AI to enable customers to engage in natural, conversational interactions with your IVR system.
Efficiently direct calls to the most suitable agent or department.
Distribute calls evenly among your agents based on their idle times.
Handling Redirect calls received after business hours to agents in a different time zone, IVR, or voicemail.
Automatically route customer calls to their designated account or relationship manager.
Instead of keeping callers in a queue, redirect them to fallback agents, or provide voicemail and callback options.
Enhance your ACD by integrating with your CRM, allowing you to tailor responses to various customer segments.
Monitor agent performance, call queues, and campaign metrics instantly.
Supervisors can discreetly join active calls to assess training needs or assist agents in real-time.
All calls are recorded and linked to the corresponding customer ticket for easy reference.
Initiate calls directly from your CRM with a single click.
The call dashboard seamlessly integrates within the CRM.
Automatically display relevant customer information from the CRM during incoming and outgoing calls.
New tickets are created for incoming calls from unknown numbers, while existing tickets are automatically updated for known contacts.
Leverage an algorithm to predict how many calls each agent should dial.
The agents dial phone numbers one after the other in sequence in order to connect with the call recipients.
Outbound IVR blasts to large databases.
Calls and chats are automatically routed to the appropriate agent in the correct department.
In a blended view, the agents can efficiently handle both calls and chats.
Interact on WhatsApp, Live Webchat, Facebook, twitter and more.
Build a chatbot with no code.
Use AI to provide natural and conversational customer support.
Leverage AI to assess and track customer sentiment and conversation quality in every call and chat interaction.