Software

Quality assurance is one of the core stages involved in the making of products and services. Something has to be done to ensure highest quality standards especially in today’s fiercely competitive landscape. That’s why quality management systems exist. But that’s not the exact solution. While traditional quality management systems help humans perform QA tasks like […]

Mobile app development has come a long way so far that a layman can no longer imagine their life without apps. There are over 6 billion smartphone users around the world. Add to that the fact that about 45% of the users open an app over 10 times a day. And what does mobile app

2025 marks the year of reinvention in the customer service field with the outdated call centers becoming a thing of the past, for good. It is time to watch the cloud contact center software replace the traditional methods. Cloud contact center solutions are expected to help businesses with more consistent, scalable, and not to forget

Conversational bots have redefined customer service – and have introduced a fresh wave of comfort to navigating discomforts. Today, customers can reach out to a business at 2 AM and receive the accurate response to the inquiry or complaint promptly. No waiting, no feeding more rage against the concern. If this seems like magic, we

Competing on the grounds of highest quality standards has become a new normal for the business world. The market landscape is so hyper-competitive that businesses must consistently offer high-quality products/services in order to be a part of the game. There’s an aggressive need to navigate rising demands for cost-effectiveness, speed and not to skip, adherence

Artificial intelligence has changed the way humans work and businesses operate. It has changed the face of the contact center world, too. The customer service space is no longer a bustling bay, clad with the unstoppable sound of phones and agents handling calls. Juggling multiple tasks from addressing the minutest customer query to resolving a

While technological evolution is rewriting the rules for employees, organizations are busy searching for the most viable ways to engage, educate, and help the workforce grow. Learning management system (LMS) is all about helping employers create an environment where training fosters growth, not force it. Traditional training methods have long been falling short, failing to

When orders don’t arrive on time or you forget your digital banking password and need urgent assistance, you seek customer support service. But the last thing you want is for those enthusiastic and never-ending “please be on line” hold music. Besides, rushing to the web and scrolling through FAQs isn’t exactly the AI-powered chatbots solution too