With technology amusing us all every now and then innovation has turned from fancy to a norm and agility, more important than ever. This brings businesses to hit the pause and consider moving to the cloud, given that it is no longer just a tech upgrade, but a strategic leap that can turn the tables […]
Cloud Consulting: What It Means for Your Business! Read More »
Business, Marketing, Software, Technology
The mobile app development space is moving at lightning speed, especially with a group of emerging technologies as its powerhouse and shifting user motivation as the focal point. The global mobile app development market was valued at US $240.5B in 2023, and is estimated to reach about US $666.1B by 2032 at a CAGR of
The Future of Mobile App Development – Trends and Best Practices Read More »
Business, Marketing, Software, Technology
We are living in a digital-first world – where every email, every chat, every interaction is another opportunity to delight or disappoint a customer. This would sound daunting, unless you pause and notice how data analytics in contact center services can flip the card – for greater good. What if you had a treasure trove
A Complete Guide to Data Analytics in Contact Center Services Read More »
Marketing, Software, Technology
Generative AI is no longer a buzzword-or an amusing trend to discuss during the lunch hour-but a technology that is revising the way businesses interact with customers. Customers receiving instantaneous, personalized responses, customer support available 24/7, employees embracing the reduction in workload – all of this isn’t just imagination but the face of the modern
Generative AI in Customer Service: Role, Benefits, Implementation Read More »
Marketing, Software, Technology
As a smart assistant, marketing automation helps businesses reach their customers effectively with minimum human effort from the business side. For example, if you could send the correct message to the right person at the right time — be it through email, social network, or via a channel. Marketing automation makes it possible to give
Unlocking Business Success with Marketing Automation: A Step-by-Step Guide Read More »
Marketing, Software, Technology
In today’s hyper-competitive business landscape, delivering exceptional customer service is no longer a luxury – it’s a necessity. Contact centers are at the forefront of customer interactions, and the quality of service they provide can significantly impact customer satisfaction, loyalty, and ultimately, a company’s bottom line. Traditional Quality Management Systems (QMS) have played a crucial