July 2025

Manufacturing doesn’t wait around. Production lines move fast and deadlines move faster. But for years, KPI tracking moved at a snail’s pace. Spreadsheets, siloed systems, and outdated dashboards told you what went wrong, days after it actually happened. That worked when machines were simpler and the pace was slower. But not anymore. Now, decisions happen

Manufacturing doesn’t wait around. Production lines move fast and deadlines move faster. But for years, KPI tracking moved at a snail’s pace. Spreadsheets, siloed systems, and outdated dashboards told you what went wrong, days after it actually happened. That worked when machines were simpler and the pace was slower. But not anymore. Now, decisions happen

Running a contact center used to mean juggling a mess of tools – one for recording calls, another for analyzing them, and a third for reporting results. That mess still exists in many organizations today. And it’s not just messy. It’s costly, confusing, and slow. Most teams are stuck switching tabs, cross-referencing dashboards, and chasing

There was a time when quality assurance in contact centers meant listening to a few random calls, checking off a few boxes, and hoping it all worked out. Managers were stuck grading conversations like teachers with half-written essays like missing the nuance, guessing the intent, and often delivering feedback too late to matter. Agents felt