Deepak Kumar

Most testing teams react to bugs after customers find them. It’s not laziness. It’s structure. Traditional QA focuses on detection, not prediction. But generative AI in quality assurance changes that equation. It brings foresight into a job built on hindsight. Imagine QA that doesn’t just check what’s built, it sees what’s likely to break next. […]

B2B customer support has always felt like a balancing act involving tight resources, complex queries, and customers who expect answers right now. Most support teams have spent years patching together email threads, legacy ticketing systems, and overworked agents, hoping it would be enough. It wasn’t. 2025 brings something different to the table. Something that is

Manufacturing doesn’t wait around. Production lines move fast and deadlines move faster. But for years, KPI tracking moved at a snail’s pace. Spreadsheets, siloed systems, and outdated dashboards told you what went wrong, days after it actually happened. That worked when machines were simpler and the pace was slower. But not anymore. Now, decisions happen

Manufacturing doesn’t wait around. Production lines move fast and deadlines move faster. But for years, KPI tracking moved at a snail’s pace. Spreadsheets, siloed systems, and outdated dashboards told you what went wrong, days after it actually happened. That worked when machines were simpler and the pace was slower. But not anymore. Now, decisions happen