Insights

Most contact center teams are still grading performance using partial snippets. One call. One slice. One outcome. But what if those numbers you’re relying on are dead wrong? That’s not drama, but it’s data. This blog shows why traditional QA scoring misses the point and what full-conversation analysis actually surfaces. We break down how AI-powered […]

Most business decisions used to start with a hunch, a guess, or a gut feeling dressed up in confidence, but times have changed, and now the companies that win are the ones that ask better questions, track better numbers, and trust fewer assumptions. Every move, from marketing to hiring to logistics, leaves a trail of

Data has emerged as the most valuable asset for businesses across all industries, leveraging its stronghold in terms of decision-making. Today, data analytics trends have an important role in determining how companies think, function, innovate, and sustain. With interaction, every transaction, and digital footprint, companies fetch massive amounts of data. If utilized well, the same

In 2025, AI chatbots is surpassing the same-old scripts delivered in a robotic tone. From Generative AI solutions crafting human-like responses to virtual shopping experiences facilitating frictionless user journeys, all eyes are on the hottest AI chatbot trends that are redefining business-customer engagement. The global chatbot market size reached $7.76 billion in 2024 and is

Artificial intelligence is one of the biggest twists the business world has seen. The technology has redefined major chunks of workflows, spanning customer service to data analytics, to an extent from where there’s no going back. Tasks being slowed down, productivity feeling like a far-fetched goal, and more such concerns are a thing of the