AI CX Solutions

Overcome Pressing call center challenges with advanced call center software

for customer relationship management
for seamless connectivity
for quality monitoring
for knowledge management

Count on us to streamline your operations, cut down wait times, and improve customer satisfaction with our state-of-the-art call center software.

Ai contact center solution

Launch your operations immediately with our seamless cloud call center software

OptiML CRM call center software is crafted to enhance sales and customer service agent performance, while empowering managers with greater control and visibility. Our innovative solutions include a modern IVR for a more proactive inbound calling experience, seamless CRM integrations with popular platforms like Hubspot and Salesforce, and industry-leading features such as smart routing & ACD, and advanced sentiment analysis.

Instantly go live with our cloud call center software

Inbound Service

Inbound Support Solution

Boost service levels with our inbound call center solution

All Features

Outbound Service & Sales

Outbound Service & Sales

Connect faster with our outbound dialers and more

All Features

Omnichannel Solutions

Omnichannel Solutions

Add and manage your digital channels with ease

All Features

OptiML CRM

An advanced solution designed to enhance customer relationship management, tailored for service industries to bring efficiency, scalability, and insights for optimized customer service and satisfaction.

AI-driven task automation, predictive insights, sentiment analysis, and 24x7 support.

Personalized interactions, real-time analytics, dynamic dashboards, omni-channel support, automated ticketing, prioritization, SLA management, and advanced reporting.

OptiML Dialer

Get access to the Industry's leading and most flexible software. Enjoy unparalleled efficiency with 99.5% uptime.

OptiML Dialer offers much more than the bare-minimum functionality of advanced Outbound Predictive Dialer for call center. Our high-feature platform is supported by world-class support, setting high productivity for your contact center team.

OptiML Dialer call center auto dialer software is easily configured and can work together easily from anywhere, anytime.

Optiml-dialer solution

Predictive Dialer's analytics

OptiML Analytics

The Predictive Dialer's analytics enables insights into agent performance in Real-time, Volume calls made, and Campaign Effectiveness along with Live answers, Machine responses, and total number of calls.

Auto-generation reports on OptiML CRM will further reveal the Full sales cycle; Detailed call analytics unveil Time spent, Costs, and Retry attempts. More on historical reports to get more insight into trends by means of data-driven decision making for efficiency and further increasing customer engagement.

OptiML QMS

Call Center Quality Assurance Software for Enhanced QA Management Infuse AI in your QA management tool.

Track the real-time performance of your call center. Look at all those imperfections in areas and make informed decisions to boost team effectiveness instantly.

OptiML QMS Software

Inbound Support Solution

Outbound service and sales

Omni channel solutions

Modern IVR

Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

Smart Routing & ACD

Smart Routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

Automated Recordings

Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated Monitoring

Sophisticated Monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Seamless CTI

Seamless CTI

Easy access to customer information for better conversations and customer interactions.

Mobile App

Mobile App

Enable work from anywhere while tracking every call.

Multiple Auto Dialers

Multiple Auto Dialers

Speed up every campaign with a choice of predictive & progressive dialers

CRM Integrations

CRM Integrations

Improve conversions with seamless CRM integrations.

Real-Time Reports

Real-Time Reports

Monitor performance across multiple campaigns with ease.

Data Security

Data Security

Ensure customer privacy by masking customer phone numbers

Call Recordings

Call Recordings

Call recordings are automatically recorded and logged.

Click to Call

Click to Call

Sales reps click to call prospects from their CRM

Social Media & Messaging

Social Media & Messaging

Quickly respond to customers on Twitter, Facebook.

WhatsApp & SMS

Offer support and proactive messaging on a channel customers love

Conversational AI

Conversational AI

Intelligent bots ensure fast responses 24/7.

ACD

ACD

Intelligently route and distribute chats and calls amongst your agents

Unified Window

Unified Window

One window for agents to answer chats, calls, & messages.

Seamless CTI

Seamless CTI

Agents see customer data on every conversation.

All Features

Unified agent dashboard

Our Call center software solutions, expertly crafted to effortlessly sync with and leverage your CRM data.

Unified agent dashboard

Quick and Simple IVR Setup

Quick and Simple IVR Setup

Effortlessly design multi-level interactive voice responses and call flows with our intuitive drag-and-drop interface.

Real time insights

Manage call queues, monitor performance, and oversee live conversations across all communication channels.

Real time insights

Tailored to Your Business Needs

Customize our computer telephony integration to seamlessly fit your existing systems using our open library of APIs. Enjoy unmatched custom flows, integration with PBX, or your current SIP trunk. Plus, benefit from ready-to-use integrations with nearly any CRM or business solution.

Zoho

Zendesk

Salesforce

Hubspot

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Together, we manage and empower markets by utilizing both established and emerging channels for potential growth

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