OptiML CRM
Overcome Pressing call centre challenges with advanced call centre software
Our call centre software tightens your operations, cuts waiting time and gives customers a better experience.
Start operations right away on our cloud call centre software
OptiML CRM call centre software is built to lift how sales and service agents perform, and to give managers clearer control and visibility. Our solutions include a modern IVR for inbound calls, CRM integrations with platforms such as HubSpot and Salesforce, and features such as smart routing, ACD and sentiment analysis.
Modern IVR
Reduce cost per customer with self-service and multi-level IVR options.
Smart Routing & ACD
Accelerate responses with sophisticated routing & automatic call distribution.
Automated Recordings
Auto record calls and view recordings against customer tickets for easy tracking.
Sophisticated Monitoring
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Mobile App
Enable work from anywhere while tracking every call.
Integrated CTI
Easy access to customer information for better conversations and customer interactions.
Unified agent dashboard
- Our call centre software is built to sync with your CRM and work from the data already in it.
Quick and Simple IVR Setup
- Design multi-level IVR menus and call flows on a drag-and-drop canvas.
Real time insights
- Manage call queues, monitor performance, and oversee live conversations across all communication channels.
Tailored to Your Business Needs
Adapt our computer telephony integration to your existing systems using our open library of APIs. Enjoy unmatched custom flows, integration with PBX, or your current SIP trunk. Plus, benefit from ready-to-use integrations with nearly any CRM or business solution.
Efficient Collaboration
Zendesk
Salesforce
