Booked against real availability, reminded automatically

Start a workflow from an inbound webhook, an email arriving, a calendar event, a schedule, a manual run, or a conversation event: lead created, call completed, conversation closed, escalation raised, CSAT submitted, budget threshold crossed. There are 50+ trigger types, each with its own filter conditions.

A drag-and-drop designer with a node palette, a property inspector and a live execution panel. There are 100+ nodes covering logic, data, communication, chat and connectors, with if/else, switch, filter and parallel branches. A custom JavaScript node and an expression evaluator take over when the logic outgrows the palette.

If/else and switch branching, filters, parallel execution, loops over collections, delays and waits, and human approval steps that pause a run until someone signs off. AI decision nodes let a model choose the branch when the rule is fuzzier than a condition.

An agent built once runs on voice and on every chat channel. The engine adapts the presentation without a second build or a second configuration. Quick-reply buttons on WhatsApp become spoken options on a phone call.

Multi-step, audience-segmented journeys with send-time optimisation and journey-level A/B testing. Onboarding sequences, renewal nudges, win-back campaigns and post-purchase follow-up are orchestrated across whichever channel each customer actually responds on.

Calling windows are enforced by the contact’s own timezone and local public holidays, not your office’s. Consent is captured and verified, and do-not-call enforcement runs across national, internal and client-supplied lists. The gate blocks the send rather than logging a warning after it.