Admissions season is a spike
Enquiry volume concentrates into a few weeks, and the enquiries that go unanswered become someone else's enrolments.
Education
Admissions that answer at 11pm
Applicants research at night and on weekends. OptiML answers admissions, eligibility, fee and status questions whenever they ask, in their language and from your own prospectus.
- 20+ languages including 22 Indian languages
- Answers cited to your prospectus
- Education vertical pack included
Illustrative interface. The question, the criteria and the figures are sample data from a demo tenant, not a real scholarship rule. The screen shows an OptiML admissions knowledge view: a scholarship eligibility question asked in Tamil late at night, the grounded answer with two citations to the prospectus and the document checklist, a groundedness gate scoring 0.96 and passing, and a trace row showing the language, latency, source count and guardrail results.
The problem in your world
An admissions office is judged on a few weeks a year, on questions it has answered thousands of times, asked in languages the office does not always staff.
The same fifty questions
Eligibility, fees, deadlines, documents, hostel, scholarship: asked thousands of times, answered inconsistently.
Students are multilingual
Applicants and parents often ask in a regional language even when the institution operates in English.
From the prospectus question to the fee reminder
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Admissions enquiry handling
Course, eligibility, fee, deadline, document and scholarship questions answered from your prospectus and policy documents, with citations.
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Application status
Self-service status checks through workflow API calls into your admissions system.
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Fee reminders and payment
Outbound reminder campaigns on WhatsApp and voice, timed to the due date and carrying a payment link.
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Student support
Timetable, exam, result, hostel and administrative questions answered from institutional knowledge.
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Event and open-day outreach
Invitation campaigns with RSVP capture and reminder sequences.
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Re-engagement
Outreach to applicants who started an application and never finished it, and to students at risk of dropping out.
Capabilities that matter here
Six parts of the platform carry an admissions and student-support operation. Each is a page in its own right, and none of them is a separate licence.
Multilingual voice and chat
20+ languages, including 22 Indian languages through Bhashini, with mid-call language switching. Voice AI agentsKnowledge grounding with citations
Hybrid retrieval with citations and a groundedness gate before the agent speaks. Knowledge & groundingOutbound campaigns
Predictive, power and progressive dialing with DNC and consent enforcement built in. Outbound & dialerWorkflow API lookups
100+ nodes, 50+ triggers, 35+ templates — API calls, branching and approvals around the conversation. Automation & workflowsAnalytics
76 reports, custom dashboards, topic mining and full-text conversation search. Analytics & reportingOpen to everyone, in every language
An applicant record is personal data and an admissions surface is a public service. Both are handled as such.
Languages
20+ languages including 22 Indian languages through Bhashini, with mid-call switching.
Compliance
GDPR and DPDP compliance packs, with consent capture and retention controls per data class.
Accessibility
WCAG-accessible surfaces, so an applicant using a screen reader gets the same answer as everyone else.
Hosting
Regional hosting, operated and patched by RMT, so applicant records stay in the jurisdiction you choose.
GDPR
DPDP
The education vertical pack ships pre-built agents, knowledge structure, compliance templates and workflows, all activated in one click.
The proof we will not invent
We publish outcome figures only with the customer's written approval, so this slot stays empty until one is signed off. In the meantime the mechanism above is the honest version.
Customer story
Deep dive: answering from the prospectus, not the model
An invented eligibility rule is a complaint, not a customer-experience problem. Hybrid retrieval answers from your own prospectus and policy documents with the clause cited. A groundedness gate stops an unsupported answer before it reaches an applicant. Knowledge & groundingWhere to go next
Neighbouring operations that run on the same platform, with the same record behind them.
Government
Citizen self-service in 22 Indian languages: schemes, eligibility, status and grievance intake. GovernmentHealthcare
Appointment scheduling, reminders, intake and triage with PHI redaction and consent capture. HealthcareHR & IT Service Desk
Policy questions answered from the handbook, IT requests resolved or ticketed automatically. HR & IT Service DeskThe platform underneath
Everything on this page is the OptiML CX Platform configured for Education, not a separate product. These are the modules it leans on.
Book a working session
See it handle one of your real conversations
Bring a call recording, a policy document or a WhatsApp thread from your own operation. We will ground an agent in it and run it live on the call — not a canned demo.
- 30 minutes
- A working agent grounded in your content
- No slide deck unless you want one
Book a demo
30 minutes, on your own content. No slide deck unless you want one.
or reach us directly
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